Remote Backup Frequently Asked questions

Q: What is Remote Backup?

A: Compu-Cure’s Remote backup is a service that allows your computer to safely and securely store important files automatically in case of failure or disaster.

Q: Where are the files stored?

A: The files are transferred over the internet and stored on our servers in our secure facility.

Q: So you keep my files, can you access my data?

A: No, we have no access or ability to directly access your files. The files are encrypted using the highest levels of encryption available; they are then compressed to save time in transfer and stored on our secure servers.

Q: What is encryption and how do I know my files are safe?

A: Encryption is a process of changing the content of a file using mathematical formulas that essentially makes the files into gibberish. A key file is necessary to decrypt the files. You and your company are the only ones with this key.

Q: My company has certain legal requirements when storing files. How do I know these are being followed?

A: Compu-Cure’s Remote Backup Software will compress and encrypt data before sending it to the Compu-Cure Servers. We have ensured that our service meets all of the final requirements to provide a HIPPA compliant service.

Q: So if I lose a file what happens then?

A: Compu-Cure’s Remote Backup service provides each covered system with a copy of the Remote Backup software that will easily allow you to select files to restore 24 hours a day. This software will allow you to select files and restore them as often as necessary.

Q: What if I have a major problem, like my computer looses all my data?

A: This is the main reason for doing good backups. Computer failure can cost thousands of dollars in lost business and labor to recover the work you have already done. With Compu-Cure’s Remote backup, you can just install all of your programs on a new system and, using your encryption key, restore all of your data.

Q: How do I know my backups are happening?

A: Compu-Cure’s Remote Backup automatically sends an e-mail reporting on successful, incomplete, or errors during the backup process.

Q: How often can I backup my files?

A: Normally most clients find that once each business day is sufficient, this is normally scheduled after business hours as the service does use your internet connection and may affect your internet speed. There is no limit imposed on how often you backup with this service.

Q: I currently backup using a tape drive in my computer. That should be OK right?

A: There are a few problems with tape backup. Let us break this down a little;

Problem 1: If the tapes are stored on your site and a disaster happens, like a fire or flood, the tapes can be destroyed along with the computers.

Solution: Compu-Cure’s Remote Backup keeps your data off site on our secure servers.

Problem 2: Tapes can be damaged or wear out over time. Tapes can go bad just sitting in a box and you have no way of knowing when they will fail.

Solution: Compu-Cure’s experienced technicians constantly monitor our servers for integrity, safety, and security.

Problem 3: Tapes have an inherent limit to their storage capacity, once that is exceeded you need not only a new tape, but a new drive to handle a larger tape.

Solution: Compu Cure’s Remote Backup servers have been designed to increase capacity to meet any need. Though our service is charged by needed capacity, if your needs change you can upgrade quickly.

Problem 4: Restoring an older version of a file can take hours. Tapes need to be indexed before files can be restored and this can be an extremely long time.

Solution: File restore is a quick and simple process that uses MS Windows interface to quickly select the file and retrieve it.

Problem 5: Tapes are laborious, to provide a good backup routine using tape you need to change the tape every day, rotate the tapes so as not to overwrite data, and transport them off site.

Solution: Compu-Cure’s Remote Backup resides on your computer as a small icon on your start menu. At the prescribed time, it pops up and scans the files for changes, encrypts and compresses the selected files, and sends them to our secure servers, with no intercession from you.

Q: What happens if there is a failure at Compu-Cure’s location?

A: Our facility is located in a secure building and constantly monitored for failures, but there is always a possibility of prolonged outage from storms or natural disasters. We have an alternate location that would pick up the backup duties while we work to restore service in our primary location.

Q: How much does all this cost?

A: You will need license for each computer you are backing up. Pricing is based on a monthly subscription of:

       Desktop: $3.95 + $0.50/GB per month

       Server: $6.95 + $0.50/GB per month

Most of our clients find that being invoiced annually is much easier. If you choose to pay annually we provide a discount equal to one month of service.

Summary;

With Compu-Cure’s Remote Backup there are no setup fees, no hardware to buy, and with our automatic backups, no additional management required to oversee it all. These take the hassle and cost out of backup. Call today or fill out this form for more information on how we can make you safer and more profitable.